Yakili | Lowersixth Commercial SAC Office Administration

Course / Course Details

Lowersixth Commercial SAC Office Administration

By - Michael Rolex
0 students
166 Hours 40 Min
(0)

Course Requirements

The course for Cameroon Lower Sixth Commercial Secretarial Administration and Communication (SAC) Office Administration on the Yakili app must equip students with the necessary administrative, organizational, technological, and communication skills to function effectively in a modern office environment. This subject is highly practical, integrating traditional secretarial duties with contemporary office management software and protocols.

The syllabus must cover the operational areas of office management, emphasizing practical application and the use of technology.

Core Modules for Lower Sixth Office Administration

Module	Key Topics (Examples)	Administrative Skill Focus
1. The Modern Office & Role of the Administrator	Definition and functions of the office. Qualities and responsibilities of a modern Office Administrator/Secretary. Office ergonomics and workspace arrangement.	Understanding the importance of the role as an essential administrative support.
2. Communication and Correspondence	Business Communication principles (written and verbal). Writing routine business letters, memos, and reports. Electronic correspondence (email etiquette, instant messaging).	Producing clear, professional, and efficient business documents.
3. Records and Information Management	Filing Systems (alphabetic, numeric, geographic, subject). Indexing and cross-referencing. Electronic Document Management Systems (EDMS) basics. Data security and confidentiality.	Organizing and retrieving physical and digital documents accurately and securely.
4. Reception and Hospitality	Front Office Management. Procedures for receiving visitors and dealing with external inquiries. Telephone techniques and professional call handling (inbound/outbound).	Creating a positive first impression and managing visitor flow effectively.
5. Meetings and Travel Arrangements	Organizing meetings (pre-meeting arrangements, venue, equipment). Taking notes and preparing basic Minutes (action minutes, formal style). Coordinating travel (booking transport/accommodation, preparing itineraries).	Executing the logistical and documentation aspects of meetings and corporate travel.
6. Office Technology and Computer Skills	Office Automation Tools (Word Processing, Spreadsheets, Presentation Software). Basic use of Calendar Management (e.g., Google Calendar, Outlook) and Team Collaboration tools (e.g., Slack/Teams).	Utilizing common office software for scheduling, organization, and document creation.
7. Petty Cash and Office Supplies	Basic control of Petty Cash (float, imprest system) and recording transactions. Inventory management of office supplies (ordering, stock checks).	Managing minor finances and ensuring the continuous availability of office resources.

The course needs practical, software-based training and simulations of real office tasks.

Filing Simulation: An interactive exercise where students are given a list of documents and must decide the correct filing method, index card content, and cross-reference entries.
Minutes and Agenda Templates: Provide downloadable templates for professional meeting agendas and minutes, with clear instructions on formatting and content requirements.
Correspondence Practice: A writing module where students draft various types of business communication (e.g., reply to a complaint, request for information) and receive feedback on tone and business etiquette.
Calendar Management Tutorial: Short, screen-recorded tutorials demonstrating how to schedule a complex meeting across time zones, invite attendees, and set reminders using a tool like Google Calendar or Outlook.
Role-Play Scenarios: Use text or video scenarios to practice handling difficult phone calls, welcoming a major client, or dealing with an unexpected visitor.

Course Description

This Yakili online course, aligned with the Cameroon GCE Advanced Level Commercial stream Secretarial Administration and Communication (SAC) syllabus, provides students with the crucial administrative, organizational, and technological skills required to function effectively as a professional Office Administrator or Secretary in a modern business environment. The curriculum covers the core operational areas of an office, including the principles of Business Communication (drafting professional correspondence like letters and memos) and mastering Records and Information Management through various filing systems (both manual and electronic). The course emphasizes practical skills such as Front Office Management (reception and telephone etiquette), organizing and documenting Meetings (agenda preparation and minute-taking), and coordinating Travel Arrangements. Furthermore, it ensures proficiency in essential Office Technology by training students in the use of standard automation software (Word Processing, Spreadsheets, Calendar Management) and managing minor office finances (Petty Cash). Delivered through practical software tutorials, document templates, and simulated office scenarios, this course equips students for GCE success and administrative roles demanding high organizational competence.

Course Outcomes

Upon completion, the student will be able to:

Administrative Management: $\checkmark$ Manage the physical and technological environment of an office, demonstrating an understanding of the administrative assistant's key roles and ethical responsibilities.
Information Control: $\checkmark$ Implement and manage effective manual and electronic filing systems and handle confidential information with appropriate security measures.
Business Communication: $\checkmark$ Produce accurate, well-formatted business correspondence (letters, memos, reports) and maintain high standards of reception and telephone etiquette.
Logistics Coordination: $\checkmark$ Organize and document internal and external meetings (preparing agenda, taking minutes) and coordinate basic travel arrangements efficiently.
Technology Proficiency: $\checkmark$ Utilize standard office automation software (word processing, spreadsheet, calendar management) to perform daily administrative tasks with speed and accuracy.