Yakili | Lowersixth Commercial Tourism & HEC Computer

Course / Course Details

Lowersixth Commercial Tourism & HEC Computer - Aided Management

By - Michael Rolex
0 students
166 Hours 40 Min
(0)

Course Requirements

The course for Cameroon Lower Sixth Commercial Tourism and Home Economics (HEC) Computer-Aided Management (CAM) on the Yakili app must integrate two distinct yet complementary commercial fields. It must provide foundational knowledge in the tourism and hospitality sectors while equipping students with essential Computer-Aided Management (CAM) and IT skills crucial for administrative efficiency in those sectors.

The syllabus blends tourism/hospitality theory with practical computing applications.

1. Tourism and Hospitality Management Modules

Module	Key Topics (Examples)	Commercial Application
1. Introduction to Tourism	Definition, scope, and components of the tourism industry (accommodation, transport, attractions). The role of tourism in Cameroon's economy (economic, social, cultural impact).	Understanding the structure and significance of the industry.
2. Hospitality & Accommodation	Types of accommodation (hotels, resorts, B&Bs, hostels). Hotel organizational structure (Front Office, Housekeeping, Food & Beverage). Customer service skills in hospitality.	Managing guest services and hotel operations effectively.
3. Travel & Tour Operations	Types of transport (air, road, rail) and ticketing basics. Tour guiding and itinerary planning. Role of Travel Agencies and tour operators.	Planning and executing travel logistics and services.
4. Basic HEC (Home Economics/Catering)	Introduction to Food Safety and Hygiene standards. Basic menu planning and cost control in a small catering environment.	Ensuring professional standards in food service.

2. Computer-Aided Management (CAM) Modules (TIMS Focus)

Module	Key Topics (Examples)	IT Skill for Management
5. Computer Hardware & Software	Basic components of a computer system. Types of Operating Systems. Introduction to essential Business Software (Word processing, Spreadsheets, Databases).	Utilizing technology for daily administrative tasks.
6. Word Processing for Business	Advanced features of word processing (e.g., mail merge, formatting professional documents, creating tables, managing headers/footers).	Drafting professional letters, reports, and contracts.
7. Spreadsheets for Management	Advanced Formulae (IF statements, LOOKUP functions). Data manipulation (sorting, filtering). Creating charts and graphs for financial reporting and resource tracking.	Budgeting, inventory tracking, and sales analysis for a hotel or tour agency.
8. Database Management (Basics)	Introduction to database concepts (tables, records, fields). Using database software (e.g., Access basics) for customer relationship management (CRM) and bookings.	Organizing and retrieving large volumes of customer and booking data.

The course needs practical, software-based simulations and real-world scenarios.

Software Tutorials: Provide high-quality screen-recorded tutorials demonstrating the use of major spreadsheet (e.g., Excel) and database (e.g., Access) features, showing their direct application in managing hotel inventory or tour bookings.
Service Scenarios: Use video role-plays or interactive text scenarios to test customer service and professional communication skills in both English and French.
Templates: Offer downloadable templates for hotel check-in forms, booking confirmation letters, tour itineraries, and simple business budgets (created in a spreadsheet).
Quizzes: Design quizzes that test both theoretical tourism knowledge and the steps required to perform a task using management software (e.g., "Which formula would you use to calculate profit margin in a spreadsheet?").

Course Description

This Yakili online course, aligned with the Cameroon GCE Advanced Level Commercial stream syllabus, offers a dual focus on the Tourism and Hospitality sector and essential Computer-Aided Management (CAM) skills. The course provides a foundational understanding of the tourism industry, covering the structure of accommodation (hotels, resorts), travel operations, and basic Home Economics/Catering principles like food hygiene and menu planning. Simultaneously, it equips students with crucial Computer-Aided Management (CAM) skills relevant to the Techniques Informatiques et Managériales et de Secrétariat (TIMS) component. This includes mastering Word Processing for professional document creation, using Spreadsheets for budgeting, inventory, and data analysis, and understanding the basics of Database Management for customer relationship and booking systems. Delivered through practical software tutorials, hospitality role-play scenarios, and real-world case studies, the course ensures graduates possess both the commercial knowledge and the IT proficiency required for efficient administrative roles in the service industries.

Course Outcomes

Upon completion, the student will be able to:

Tourism Knowledge: $\checkmark$ Identify and explain the core components of the tourism industry and the organizational structure of a hospitality establishment.
Service Application: $\checkmark$ Apply basic principles of customer service and food safety within a hospitality setting.
Management Computing: $\checkmark$ Utilize word processing software to create professional business documents and reports accurately.
Data Analysis (CAM): $\checkmark$ Employ spreadsheet software effectively to manage business data, perform calculations (e.g., costs, discounts), and visualize information using charts.
Information Organization: $\checkmark$ Demonstrate basic knowledge of database management for organizing customer information and managing reservations, linking technology directly to management tasks.